Refund policy

1. Digital product agreement

By completing a purchase, the customer explicitly agrees that they are buying a digital service related to Roblox account delivery, with no physical shipment.

All services are considered delivered once the requested item/service is sent to the provided Roblox username or marked as completed on our system.

2. Binding agreement at checkout

By placing an order and completing payment, the customer confirms:

  • they have read the full product description
  • they understand what they are purchasing
  • they agree to these Terms of Service
  • they accept that delivery is digital and non-tangible

This agreement is considered legally binding upon successful payment confirmation.

3. Customer responsibility

The customer is solely responsible for:

  • entering a correct and existing Roblox username
  • ensuring account accessibility
  • reviewing all product details before purchase

We do not verify usernames for correctness prior to order processing.

Any errors made by the customer are not eligible for refund, reversal, or chargeback support.

4. Delivery confirmation policy

Delivery is considered completed when:

  • the item/service is sent to the provided Roblox username, OR
  • internal logs confirm fulfillment attempt

Even if the customer claims non-receipt due to:

  • wrong username
  • inactive account
  • delayed login

The order is still considered fulfilled on our side.

5. Refund policy

All sales are final.

We do not issue refunds for:

  • buyer’s remorse
  • incorrect input data
  • misunderstanding of the product
  • delay under 10 hours
  • lack of usage or access to delivered items

Refunds are only issued if we are technically unable to fulfill the order at all.

6. Chargebacks and payment disputes

By completing payment, the customer agrees that initiating a chargeback without contacting support first is a violation of these terms.

In the event of a dispute or chargeback, we will provide:

  • order logs
  • delivery timestamps
  • proof of fulfillment attempt
  • customer-provided Roblox username
  • communication records (if any)

This evidence will be used to contest the dispute with the payment provider.

We reserve the right to:

  • permanently blacklist users who initiate fraudulent disputes
  • deny future service access
  • report abuse of payment systems where applicable

7. Support requirement before disputes

Customers agree to contact support before opening any dispute.

Most issues can be resolved quickly via support without involving PayPal/Stripe.

Failure to contact support prior to dispute may be used as evidence of bad-faith chargeback behavior.

8. Acceptance of risk

The customer acknowledges that digital delivery depends on accurate input data and platform availability (Roblox systems), and accepts this risk at the time of purchase.